Refund policy

At LUNEXA LIVING, your satisfaction is our priority.

• Returns: We accept returns within 30 days of delivery. Items must be unused, in original packaging, and with proof of purchase.

• Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original payment method within 5–7 business days.

• Exchanges: If you wish to exchange an item, please contact us at lunexalivingstore@gmail.com within 30 days of receiving your order.

• Non-returnable items: For hygiene reasons, certain items (e.g., personal care products) may not be eligible for return.

• Return Shipping: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

To start a return, email us at lunexalivingstore@gmail.com with your order number.